This charter seeks to provide a framework which enables our patients to know:
- The services which are available in this hospital
- The quality of services they are entitled to
- The means through which complaints regarding denial or poor quality of services will be redressed.
All patients admitted in the Wards of the Hospital are treated as per the hospital policy.
Investigations and Tests are charged for as per hospital policy and tariff.
Staff Nurses are on duty round-the-clock in the ward.
Admitted patients should contact the staff nurse in the respective wards for any medical assistance needed.
Wheel Chairs and stretchers are available at the Emergency and OPD gate for patients who are not in a position to walk or need assistance.
There are stand-by generators to cater to emergency services in case of breakdown of electricity. Adequate drinking water and toilet facilities are available in all floors.
Pharmacy services are located on the ground floor (24 hours on all days)
Complaints and Grievances
There will be occasions when our services will not be up to your expectations.
Please do not hesitate to register your complains with us. It will only help us to serve you better.
Complaints Register and Suggestion boxes are available in the Ground floor OPD block.
You can also lodge your complaints at the Administration Department. Every complaint will be duly acknowledged and sincere attempt will be made to solve your problem.
This Charter is an effort that will help us to help you
The purpose of the Charter is to explain both the Rights and Responsibilities as a patient of the Hospital.
Knowing and understanding your Rights and Responsibilities will make your relationship with us a mutually beneficial one.
The Charters sets out the ways in which the community and the hospitals work as partners in a positive and open relationship with a view to enhancing the effectiveness of the healthcare process.
Your Rights as a Hospital Patient
- The right to receive medical advice and treatment which fully meets the currently accepted standard of care and quality.
- The right to information about what healthcare services is available, and what charges are involved.
- The right to be given a clear description of your medical condition with diagnosis, prognosis (i.e. an opinion as to the likely future course of any illness) and of the treatment proposed including common risks and appropriate alternatives.
- The right to know the names of any medication to be prescribed and its normal actions and potential side-effects given your medical condition.
- The right to accept or refuse any medication, investigation or treatment and to be informed of the likely consequences of doing so.
- The right to a second medical opinion.
- The right to have your privacy, dignity and religious and cultural belief respected.
- The right of access to medical information that relates to your condition and treatment.
- The right to have information relating to your medical condition kept confidential.
- The right to make a complaint through channels provided for this purpose by the Hospital and to have any complaint dealt with promptly and fairly.
- The right to choose whether or not to take part in medical research program.
Your Responsibilities as a Hospital Patient
Medical care within a hospital environment is a partnership between patients and healthcare workers. As well as giving you the basic rights which we have just outlined. This also brings with it certain basic responsibilities on your part.
To play an active and responsible role in the healthcare process, you should:
- Give your healthcare providers as much information as you can about your present health, past illnesses, any allergies and any other relevant details.
- Follow the prescribed and agreed treatment plan and conscientiously comply with the instructions given.
- Show consideration for the rights of other patients and healthcare providers by following the hospital rules concerning patient conduct.
- Keep any appointments that you make, or notify the hospital as early as possible if you are unable to do so.
- Do not ask healthcare providers to provide incorrect information, receipts or certificates.