Proof of Excellence
NABH Accreditation
NABH is a constituent board of Quality Council of India, set up to establish and operate accreditation programmes for healthcare organizations. NABH is an institutional member as well as a board member of the International Society for Quality in Health Care (ISQua) and the hospitals accredited by NABH get international recognition. NABH is the highest benchmark standard for hospital quality in India. Standards of NABH were developed by the Quality Council of India initially on the lines of International Accreditation Standards like the JCI, ACHS and the Canadian Hospital Accreditation Standards. The Full NABH standards have since then undergone 5 revisions and is now seen as an advanced and very practical set of Standards and relevant to India’s unique healthcare system requirements.
There are mainly two versions of the standards for hospitals: the full NABH, suitable for large speciality and tertiary care-level hospitals, and entry-level NABH, meant mainly for smaller hospitals who were finding it difficult to comply with the more stringent requirements of the Full NABH.
Supercare Hospital received the NABH Entry Level certification in October 2021 which is valid up to Oct 2023.
We secured the full NABH accreditation on 29 September 2022. This certification is valid up to 30 September, 2026.
Supercare Hospital is the first hospital in Meghalaya to get full NABH accreditation
Patients are the biggest beneficiaries from both the full NABH accreditation and the entry-level certification, as it results in a high quality of care and patient safety. Patients are served by credential medical staff. The rights of patients are respected and protected. Patient satisfaction is regularly evaluated.
For more details on NABH, please click on https://nabh.co
NABH Certification for Emergency Department
The Emergency Department of Supercare Hospital, Shillong was awarded certification by the National Accreditation Board for Hospitals & Healthcare Providers (NABH) in December 2022, making it the first and only hospital in Meghalaya to receive NABH quality recognition for its Emergency Department, and the second hospital in the entire Northeast region to achieve this distinction.
Supercare Hospital formally received the NABH Emergency Department Certification on 15 December 2022, which remained valid until 14 December 2024.
The NABH Emergency Department Standards provide a structured framework for ensuring quality care, patient safety, and efficient clinical management for patients presenting to emergency services. These standards guide healthcare organizations in maintaining continuous quality improvement while establishing clear expectations for the delivery of equitable, safe, and high-quality emergency care, ultimately contributing to better clinical outcomes.
Following a subsequent assessment by the NABH evaluation team, Supercare Hospital, Shillong was granted renewal of the Emergency Department Certification under the NABH Emergency Certification Programme. The renewed certification is effective from 24 June 2025 to 23 June 2027.
This renewal reaffirms Supercare Hospital’s continued commitment to strengthening the quality, safety, and responsiveness of emergency care services, while ensuring that our emergency department remains aligned with evolving healthcare standards.
NABH Certification for Nursing Excellence
The National Accreditation Board for Hospitals & Healthcare Providers (NABH) Nursing Excellence Standards establish a comprehensive framework for evaluating and strengthening nursing services in healthcare institutions. The certification programme consists of seven key chapters that set benchmarks for safe, competent, and ethical nursing care while promoting continuous quality improvement.
These standards help regulate and guide professional nursing practice and provide structured guidance for nurse administrators and supervisors in ensuring the highest standards of patient care.
Following a rigorous assessment process, during which 48 quality standards and 216 objective elements were evaluated, Supercare Hospital, Shillong was awarded the NABH Nursing Excellence Certification on 13 June 2023, valid until 12 June 2025.
Supercare Hospital proudly holds the distinction of being the first healthcare institution in Northeast India to receive this prestigious certification for Nursing Excellence.
Subsequently, based on the recommendations of the NABH assessment team, Supercare Hospital, Shillong was granted renewal of the Nursing Excellence Certification, effective 13 June 2025 to 12 June 2027. This renewal reaffirms the hospital’s continued commitment to maintaining the highest standards in nursing services and delivering exceptional patient care.
NABL Accreditation for Laboratory Services
The laboratory services at Supercare Hospital, Shillong are accredited by the National Accreditation Board for Testing and Calibration Laboratories (NABL), the national body responsible for assessing and accrediting the quality and competence of medical laboratories in India.
NABL accreditation signifies that a laboratory operates in accordance with internationally recognized standards and follows stringent quality control protocols to ensure accuracy, reliability, and consistency in diagnostic testing.
Supercare Hospital was granted NABL Accreditation for its laboratory services, with the scope of accreditation covering Clinical Biochemistry and Haematology. The current accreditation is valid from 24 June 2025 to 23 June 2026.
This accreditation reflects the hospital’s commitment to maintaining high standards in laboratory diagnostics through robust quality systems, skilled personnel, and advanced diagnostic infrastructure. By adhering to NABL standards, Supercare Hospital ensures dependable laboratory results that support clinicians in delivering timely and effective patient care.
